1. Do you prefer to make a complaint over the telephone or in person?
  2. Have you ever gotten angry at a worker in a store or a restaurant?
  3. Is it always necessary to complain?
  4. Is it common in your country to complain about bad service?
  5. What are some reasons why we might need to complain in a store or restaurant?
  6. What are some reasons why you would not complain about bad service?
  7. What do you say to someone to complain about bad service in a store or restaurant?
  8. What do you think of the saying, “The customer is always right.”?
  9. When is it appropriate to complain in a restaurant?
  10. When is it necessary to write a letter of complaint?

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